Q. What is restoration?
Restoration is a highly-specialized cleaning process by which damaged fabric items such as clothing, draperies and bedding are restored to their pre-loss condition.
Q. How is Viking Textile Restoration different from my regular dry cleaner?
Viking Textile Restoration performs restoration dry cleaning services. Our restoration division specializes in cleaning and restoring the items a retail dry cleaner would not normally be able to clean by using specialized machinery that restores items that have been damaged by fire, smoke and water.
Q. How is Viking Textile REstoration different than viking cleaners?
Viking Textile Restoration is a division of Viking Cleaners, Inc.
Q. DO YOU PROVIDE 24-HOUR EMERGENCY SERVICE?
Yes, our restoration services are available 24-hours a day, 365 days a year. Our retail services are available during regular business hours, available here.
Q. Why is my insurance company recommending Viking Textile Restoration?
Your insurance company has confidence in our ability to help you through this difficult time. Our mission of providing the best customer experience and the highest quality of care for your garments has allowed us to serve Arizona in dry cleaning and laundering since 1959.
Q. Does it really make sense to attempt cleaning my items?
Absolutely! Viking Textile Restoration has a proven method for removing the damaging effects of fire, smoke, water, mildew, debris and odor from your fabric items. We will restore your items to their pre-loss condition for a fraction of the cost of replacement. In fact, most homeowners feel their items look better after we return them than they did before.
Q. What kind of items are you able to clean?
We can expertly clean anything you would wash at home or have dry cleaned professionally—and a lot of other items you never knew could be cleaned. We have perfected processes to clean clothing, shoes, belts, purses, luggage, draperies, blinds, leathers, suedes, fur, cultural gowns, wedding gowns and so much more.
Q. Will all my items be dry cleaned?
Not all. Our processes include dry cleaning, laundering, ozoning, and deodorizing your garments. Each piece will be individually assessed and analyzed so that we chose the best method and care to clean all your textiles.
Q. What if something does not come clean?
We offer risk-free guarantee. If an item does not respond to cleaning, there is absolutely no charge for it.
Q. Will I have access to my items once they are in storage?
Of course! You can access your items once they have been processed upon request. Please feel free to contact us at 602-956-3280 to schedule an appointment.
Q. When will my items be ready for delivery?
Once your home is ready for move-in and we have received payment from your insurance company, we will coordinate delivery of your restored items. ** Please note: We REQUIRE that you call our delivery department at LEAST 2 weeks in advance to schedule delivery. Please call 602-956-3280 to schedule.